By sharing the Privacy Policy, including, but not limited to, Falcon Investment Solutions LLC dba Top Dollars Home Offers , and Partners (collectively, “we” or “us” or “our”), we hope to help you understand how information can create new opportunities for you, our customer, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information. This Statement of Privacy applies to all of us and our entities and affiliated partner companies.
We will comply with our Canadian Privacy Policy in our communications with all customers who are Canadian residents. If you reside in the EU, please see Your rights under EU Data protection Laws below.
Why we collect personal information:
We collect personal information to improve the manner by which we operate, offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We do not share your personal information except as set forth in this Privacy Policy.
The kind of personal information do we collect:
We collect personal information in a variety of ways when you interact with us, including when you register or create an account with us; when you place an order with us; when you use our products or services; when you visit our websites, pages or pages of certain of our partners; when you enter promotions or sweepstakes; when you subscribe to a newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.
Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender, and age, and, if applicable, content preferences and personalization information), personal interest information, property information about your property, real estate interests, property type, value, financial information regarding your ability to buy or sell real estate, IP addresses, browser type, device information, and other technical data. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services. We may combine information about you that we have the information we obtain from business partners or other companies.
Cookies and how do we use them:
Cookies are small data files that write to your hard drive for record keeping purposes when you visit a website. Cookies allow us to measure traffic activity as well as to improve your user experience, for example by remembering your passwords and viewing preferences. Like other major websites, we use cookies to provide you with a tailored experience when visiting our websites, pages, and using our major products. We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us. If you wish to disable cookie functionality, you may do so by changing the security settings on your browser. However, portions of our websites and pages may not function or function as efficiently, without them.
Information Collected from Other Sources
Social Media Widgets:
Our websites include social media features, such as the Facebook “Like” button, and widgets, such as the “Share This button” or interactive mini-programs that run on our Websites. These features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.
Information From Third Party Services:
We may also obtain other information, including personal information, from third parties and combine that with information we collect through our websites. For example, we may have access to certain information from a third-party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third-party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third-party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.
These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.
How We Protect Your Personal Information:
We safeguard the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. To make purchases from our websites, you must use an SSL-enabled browser. We use industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
While we take precautions to ensure the security of your data, no one can completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information, for example by not sharing passwords or other registration data.
How We Use Your Personal Information
We your personal information in the following ways:
Delivery and billing for our products and services, and to communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of content or services.
Improving our products and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions.
To ask you to participate in surveys about products, services, news and events.
Offering you product upgrades, content, services and other training courses for you to purchase.
Providing you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide.
Providing you with news, free newsletters, updates, targeted advertising, promotions, and special offers.
To better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
Providing anonymous reporting for internal and external partners.
Facilitating your participation in our online forums and helping to manage improper behavior by individuals using the forums.
How and When We Disclose the Information We Collect:
We may share or sell your personal information, including but not limited to with trusted vendors and partners who work with us. These partners are provided with your personal information to help us communicate with you about offers from us and from our marketing partners. We may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a product or service to you.
We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with law or legal process or if requested by duly authorized public authorities; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on us ; (d) protect and defend our rights or property , or our affiliated companies, their employees and agents; (e) enforce our terms of use; (f) protect against fraud or other illegal activity or for risk management purposes; (g) permit us to pursue available remedies or limit the damages that we may sustain; (g) act in urgent circumstances to protect the personal safety of users of our products or the public at large.
If we should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then we are entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.
We may share “cookie” and other data about traffic patterns or usage collected on our websites with affiliated companies, its business partners or with third party advertisers or ad networks. Any data shared is anonymous and does not identify any user.
We may also include third party advertising. These third parties’ websites and advertisers, or the Internet advertising companies that work on their behalf, may use technology such as web beacons and cookies to send (or “serve”) the advertisements that appear on our Site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, electronic images and other technologies to deliver advertisements, collect information about the effectiveness of their advertisements, and to collect anonymous information about your visits to our websites, such as the number of times you have viewed an ad (but not your name, address, or other personal information).
Our websites also contain links to other Websites and products. We are not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
Rights You Have Regarding Your Data:
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection.
You may also, of course, file a complaint with the competent regulatory authorities.
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. If you no longer wish to receive communications from us, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at
Account Data
Account data (“Account Data”) is personal information you provide us, or that we collect from you and your devices in connection with your access to and use of our Services (such as when you provide us information to register for an account, or information we collect about your browser when you connect to one of our Services, etc.). In legal terms, we collect and use this Account Data as a data controller.
There are two general categories of Account Data we collect in order to provide you with the Services.
The Information You Give Us
Account information.
You may provide us with information in connection with the creation and management of your account for the Services, such as a name, email address and a password to create an account with us.
Billing information.
If you have purchased a paid version of the Services, or if you make another financial transaction using our Services (such as purchasing a Third-Party App), we (and our third-party payment processors) will collect information about the purchase or transaction. This includes billing details and credit card information, other account and authentication information.